return-exchange

Return and exchange policy

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return-exchange

Return and exchange policy

Return and Exchange Policy

  • If the request is made within 3 days of receiving the product
  • Unopened and unworn
  • All included items, including the box and delivery note, are included.

Even if the above regulations are met, we cannot accept exchanges or returns in the following cases:

  • If the product has an odor, foreign matter, or dirt attached to it
  • If excessive exchanges and returns are made
  • Products purchased or obtained through fraudulent means (including cases where we determine that the purchase or acquisition was fraudulent)
  • Any other reason that we deem it inappropriate to accept an exchange or return.

Products sold privately or transferred, or products that are determined to have been disassembled or reassembled are not covered by the warranty.
Please note that we cannot accept repairs, exchanges or returns.

Regarding return and exchange procedures

Any fees associated with returns or exchanges due to customer convenience will be borne by the customer.
If you return a defective or faulty order, we will cover the return shipping costs.
Our representative will contact you regarding the return procedure.
Please refer to the following [About product defects and different products delivered].

Regarding product defects and different products delivered

We apologize for any inconvenience caused. We will take appropriate action after checking the situation.
If we are unable to confirm that the defect is attributable to us, we may refuse to process your order based on our exchange and return conditions.

There is a defect in the product

｜If you would like to exchange, please contact us using the inquiry form or by phone.
After confirming the details, our staff will contact you regarding the exchange procedure.

｜If you wish to return an item, please contact us via the inquiry form or by phone.
After checking the details, our staff will contact you regarding the return procedure and refund.

If the item you ordered is different from the item you received, please contact us via the inquiry form or by phone.
After confirming the details, a representative will contact you.